Terms & Conditions

Why do we collect personal data about you?

We collect personal data from you for the purpose of providing wellbeing services to you. These services can be provided by a range of partner organisations which could include, but are not limited to:

  • Relevant Northamptonshire County Council teams
  • Relevant Health professionals
  • Relevant local organisations


We will use the information to identify and make referrals to appropriate services; to monitor our work; to report on progress made; and to fulfil our statutory obligations and statutory returns as set by the law. The primary data owner will be First for Wellbeing.


How FFW protects and uses your personal data?

All personal data we collect from you complies with the data protection principles, as stated in the Data Protection Act 1998 (DPA) and FFW’s Data Protection Registration with the Information Commissioner’s Office; for full list please check this website: https://ico.org.uk/ESDWebPages/Entry/ZA165664

The personal data we collect may be held as an electronic record on data systems managed by First for Wellbeing (FFW) or as a paper record. The records are only seen by staff who need the personal data so they can do their job. The security of the data follows FFW policies on Information Management. We make every effort to keep your personal data accurate. If you tell us of any changes in your circumstances, we can update the records with the personal data you choose to share with us.

There are instances in which we collect your data; but you may not meet the eligibility for receipt of our partner services. In these cases your data will remain on our system for contractual purposes; but please be assured we will keep the personal data for no longer than is necessary. Sometimes, the law sets the length of time personal data must be kept.


Sharing personal data

So we can provide the right services at the right level, we may share your personal data within county council services or with relevant organisations in line with FFW data registration, please see link above. Where this is necessary we will comply with all aspects of the Data Protection Act 1998.

In specific pre-Approved  circumstances our partners may be able to  store and hold customer data outside of the European Union (EU).  Approval may be given for example,  where this is due to system and technical requirements of our trusted partners but not  for the purpose of sharing data with any authorised  third party. If you require any further information or have any questions, please do not hesitate to contact us via email on info@firstforwellbeing.co.uk


We will collect and process identifiable information where we need to assess and evaluate any safeguarding concerns.  The identifiable information could include the individual’s name, address, and date of birth, but only if they are necessary for the safeguarding process. In order to protect the safety and welfare of vulnerable children and adults, we will rely on a statutory basis rather than consent to provide this information to the appropriate organisation or authority.


Your rights

You have the right to ask us to stop processing your personal data in relation to any FFW service. However, this may stop us delivering a service to you. Where possible, we will do as you ask, but we may need to hold or process personal data to comply with a legal requirement. There may be occasions when it is not possible to exercise your right to “Opt Out”, such as when we have an obligation by law or for the purposes of safeguarding adults and children.

If you find that the personal data that we hold is no longer accurate, you have the right to have this corrected. Please contact the service holding the personal data or our Customer Services Centre for this.


Further information

If you would like  further information about the personal data we hold or if you have a complaint about how your personal data has been used, please contact us at info@firstforwellbeing.co.uk with an email titled ‘Freedom of Information and Data Protection’