Most Popular FAQs

  • FAQ: What is First for Wellbeing?

    Answer:

    First for Wellbeing is a Community Interest Company (CIC) – a social enterprise set up entirely to serve the needs of the local community. The company is a partnership between Northamptonshire County Council, Northamptonshire Healthcare NHS Foundation Trust and the University of Northampton, and offers an integrated health and wellbeing service for people who live in Northamptonshire. Why was First for Wellbeing set up? What is the aim? The three founding organisations – Northamptonshire County Council, Northamptonshire Healthcare NHS Foundation Trust and the University of Northampton – have a shared vision for dramatically improving the physical, mental and social wellbeing of the people of Northamptonshire by offering a more integrated health and wellbeing service. The idea is to work together with public, private and voluntary sectors to improve and streamline existing services, and to create new and innovative ways to help people live the best life they possibly can. Our aim is to support people to improve on all aspects of their wellbeing in order to live a longer, healthier, more well-balanced life.

  • FAQ: How can I contact First for Wellbeing?

    Answer:

    You can either email or call us. Email us on info@firstforwellbeing.co.uk or phone us on 0300 126 5000 (Monday to Friday, 8am to 6pm).

  • FAQ: Where will First for Wellbeing be located? Will there be physical clinics?

    Answer:

    First for Wellbeing does not operate from physical clinics. Assessments are mainly completed online, however face-to-face assessments can be offered at locations throughout the county, such as libraries. Some of our core wellbeing services and programmes are also offered in libraries, GP surgeries and various other local facilities such as church halls and community spaces. Access to First for Wellbeing managed services and facilities such as Libraries, Countryside Parks, Knuston Hall, and Adult Learning remains the same.

  • FAQ: What is a ‘Wellbeing Assessment’?

    Answer:

    The wellbeing assessment is a holistic approach to assessing someone’s wellbeing needs and goals, and will focus on up to two areas at a time (for example, weight management and physical activity). People will agree their own wellbeing goals and, together, we will try to meet those goals using both our services and resources already available to them.

  • FAQ: How will you know what areas of wellbeing I need to focus on?

    Answer:

    We will initially assess people via our specifically-developed online assessment tool, Octigo. This will help us better understand your current situation and needs. This assessment can also take place over the phone, if preferred. Where needed, a face-to-face wellbeing assessment will also be offered, which will be conducted at community locations throughout the county such as libraries.

  • FAQ: How can I access the service?

    Answer:

    First for Wellbeing is accessible online 24 hours a day, where people can take the free online assessment or find out more about what we offer. For self-referrals… Complete the online self-assessment tool Call us on 0300 126 5000 (Monday to Friday, 8am to 6pm) For referrals… First for Wellbeing will have consistent arrangements for referrals from its partners, promoting referrals through the range of services that it offers GPs can refer their patients into specific services or can advise patients to visit the website to complete the self-assessment tool

  • FAQ: Do you have a service for children or young adults?

    Answer:

    Not at the moment. However, we are currently in the process of developing a dedicated offering for children and young adults and hope this will be up and running soon.

  • FAQ: Is the service open to anyone or do I need a referral?

    Answer:

    First for Wellbeing is open to all Northamptonshire residents over the age of 18.

  • FAQ: What services will be offered? Is it simply a merger of existing services from the three founding organisations?

    Answer:

    First for Wellbeing will deliver a range of core wellbeing services. Some of these were existing NHS or Council services, which have simply moved over to sit under the First for Wellbeing family of services. However, some services are completely new and will be supported by external suppliers. The core service offering will consist of weight and alcohol management, stop smoking programmes, financial management, housing support, employment and adult learning services, emotional health support and services to promote community inclusion. Some existing council services and facilities such as Libraries, Countryside Parks, Knuston Hall and Northamptonshire Sport will also sit within the First for Wellbeing family.

  • FAQ: What do you mean by ‘wellbeing’ exactly?

    Answer:

    Wellbeing is how we feel about and experience our life. It is about having a profound sense of happiness and contentment in all aspects of our life, from physical and emotional health, community connectedness, social interactions, relationships, home life, work and financial security. First for Wellbeing is about promoting a life that equally balances all of these aspects of wellbeing to enable everyone to live the best – and healthiest – life they possibly can.

  • FAQ: Will there be First for Wellbeing advisors in my GP surgery?

    Answer:

    While we won’t have a physical presence in GP surgeries right from 1 April, we hope to embed First for Wellbeing into GP surgeries in the future. We will continue to work closely with GPs to determine the best way to achieve this. At this stage, GPs have asked to be kept informed and updated on all new services that they can refer people into.

  • FAQ: What is Octigo?

    Answer:

    Octigo is our free online wellbeing assessment tool, developed specifically for First for Wellbeing. The online assessment will take around 10 minutes to complete, and is designed to help identify which areas of wellbeing you could – or should – improve on.

  • FAQ: How will you achieve the aim of ‘telling your story once’?

    Answer:

    Data sharing agreements and protocols have been put in place to ensure that customers will only have to tell their story once when using a number of our services. Any information request will be approved and agreed by the individual first.

  • FAQ: When will there be a First for Wellbeing contact in my district?

    Answer:

    We are currently in the process of discussing with our partners and a number of voluntary organisations about how we can make this happen. Once these discussions are complete, we will have a clearer understanding of how we will ensure all areas of the county are covered.

  • FAQ: What do you mean by an ‘integrated’ service? How will you work together?

    Answer:

    The idea behind First for Wellbeing is to work together with public, private and voluntary sectors to improve and streamline existing services and to create new and innovative services where required. Taking a community-wide approach, we will build up a network of wellbeing experts across the county to offer our customers a more holistic service offering.  

  • FAQ: What is a ‘Next Generation Council’?

    Answer:

    Northamptonshire County Council has set out a new ‘business’ model – called ‘Next Generation Council’ –  for delivering services for the period of 2016 to 2019. The new model will see a smaller Northamptonshire County Council by effectively enabling services to become new organisations, allowing for more flexibility and a more financially sustainable future. First for Wellbeing is the first organisation to be launched under this new model.